Refund Policy

The package price

Your payment is a single package price per applicant covering the complete application-processing service. Only the final package price and final total payable are shown and collected. Refund eligibility depends on whether review, processing, payment of applicable third-party charges or submission of your application has started.

Your EU/Netherlands cancellation right

As a consumer in the EU/Netherlands you have a statutory right to withdraw from this distance contract within 14 days of payment without giving reasons. However, because the application-processing service is performed fully online and you expressly request that Premium Global Visas begins performing the service immediately, you acknowledge that, in accordance with Article 7:46d of the Dutch Civil Code (implementing Article 16 of EU Directive 2011/83/EU on consumer rights), you lose your right of withdrawal once the service has been fully performed, because you expressly requested that performance begin during the withdrawal period and acknowledged the loss of this right. If you withdraw before any assistance work has begun, you receive a full refund of the package price paid.

Before processing has started

If you cancel before our team has begun reviewing or processing your application, the package price is refundable in full.

After review has started

Once professional review has taken place, the package price may be partially refunded, reflecting the assistance work already performed and any applicable third-party charges already paid on your behalf.

After submission

Once an application has been submitted to the UK authorities, the assistance service is considered delivered and the package price is non-refundable. Applicable third-party or application charges may become non-refundable after submission under the relevant authority’s rules.

Duplicate payments

Verified duplicate payments are refunded in full to the original payment method.

Requesting a refund or cancellation

Approved refunds are processed to the original payment method. To request a refund or exercise your statutory right of withdrawal, contact support at info@ukelectronictravelauthorisation.com with your application reference number and the email address used on the application so we can verify your identity securely. You can also submit a cancellation or withdrawal request through our contact page, selecting “Existing application” as the enquiry type and providing your reference number.

When you submit a cancellation or withdrawal request we will verify your identity using your application reference number and email address, confirm the current stage of your application, and send you an acknowledgement email. If a refund is due, we will confirm the refund amount and process it to your original payment method. Cancellation requests relate only to our application-processing service — they do not affect any UK ETA decision made by UK authorities.